Refund Policy

1. Introduction

At Yapping, we strive to provide high-quality services to all our users. This Refund Policy outlines the conditions under which we may issue refunds for payments made within our application.

2. Refund Eligibility

We offer refunds only in the following specific circumstances:

• Fraud or Unauthorized Transactions: If you discover charges on your account that you did not authorize, or if you believe you have been the victim of payment fraud while using our platform.
• Scam Payments: If you have been scammed into making a payment through our platform by another user or third party.

Important: All refund requests for fraud or scam cases require verification by our team before approval. We may request additional information or documentation to support your claim.

3. Non-Refundable Circumstances

Refunds will generally NOT be provided in the following situations:

• Change of mind or accidental purchases
• Dissatisfaction with the service features
• Unused subscription time
• Technical issues that are not the fault of Yapping
• Account closure or termination due to violation of our Terms & Conditions

4. Terms & Conditions Violations

If your account has been terminated or suspended due to violations of our Terms & Conditions, you will not be eligible for a refund of any payments made. By using our service, you agree to comply with all our policies and terms.

Examples of violations that may result in account termination without refund include:

• Sharing inappropriate or illegal content
• Harassing other users
• Attempting to defraud the platform or other users
• Creating multiple accounts to abuse promotional offers
• Any other violation outlined in our Terms & Conditions

5. Refund Process

To request a refund:

1. Contact our support team at hi@yapping.me with the subject line "Refund Request"
2. Provide your account information and details of the transaction
3. Explain the reason for your refund request
4. Include any evidence or documentation that supports your claim (e.g., screenshots, communication records)

Our team will review your request and respond within 5-7 business days. If approved, refunds will be processed using the original payment method whenever possible. The time required for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

6. Verification Process

Our verification process for fraud or scam claims may include:

• Review of account activity logs
• Investigation of communication between involved parties
• Analysis of transaction data
• Request for additional supporting documentation

We take all claims seriously and strive to be fair in our evaluation process. However, we reserve the right to make the final decision regarding all refund requests based on our investigation findings.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will become effective immediately upon posting on this page, with the "Last Updated" date reflecting when the changes were made.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at: hi@yapping.me